We recommend scheduling your appointment as far in advance as possible to ensure availability.
Please arrive right on time for your appointment. If you are a first time client, a personal profile will be completed prior to your service, please arrive 10 minutes before you appointment.
We regret that late arrivals will not receive an extension of scheduled service times & will be responsible for full service fees.
Spa specials can not be used or combined with any other offer, promotions or third party gift certificates.
Couples and/or Large Group Bookings:
When booking by phone, for couples massage therapy or large spa package you will be asked to provide a valid credit card number to reserve your appointment. Please note that no charges will be made to your credit card until your service is completed (unless you cancel with less than 24 hours notice). Upon completion, you’ll be able to pay for your services with your choice of Visa, MasterCard, debit or cash. We do not accept American Express. If you don’t have a credit card, you can pre-pay for your services in cash (24 hours in advance) to hold your reservation. Please let us know if you are booking an appointment with a gift certificate.
Our 24 hours Cancellation Policy:
We are a private client-centered spa. Please arrive on time for your appointment. You may make a reservation by phone or email at403-348-8388 or at firstname.lastname@example.org. Email requests must take place at least 48hours before your desired appointment time.
Since we strive to provide personal service to our clients. No-shows and cancellations impact upon us significantly. Therefore we have a strict cancellation policy. Aromatic Day Spa require 24 hours notice of any cancellation or appointment change.
A 50% fee will be applied to your credit card if you do not give 24 hours notice of cancellation or to change/subtract services no exceptions.
Gift Certificate Return Policy:
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificate. Gift Certificates cannot be returned or surrendered for cash.
Refund Policy for Products Purchased in Our Store:
Products purchased in our stores cannot be returned for refund unless they are damaged. The item must be exchanged within 7 days.There are no returns or exchanges on opened personal products.
At The Aromatic Day Spa, we strive to provide a relaxing, soothing experience from the moment you arrive until you leave. Please help us preserve a tranquil environment by refraining from very loud talking or using your cell phone.